Returns and Refund Policy
Last Updated On: 1st Jan 2026
At Spirit of the Earth, we are committed to providing high-quality products and ensuring customer satisfaction. Please review our returns and refund policy carefully to understand your rights and obligations.
Returns, Exchanges & Claims Policy
- We take great care in packing our products to ensure they reach you in perfect condition.- We request customers to record a clear unboxing video from start to finish at the time of opening the package. This helps us maintain authenticity and address any concerns fairly.
Claims & Support
- Any claims related to damaged, missing, or incorrect items must be supported with the unboxing video and shared with us within 24 hours of delivery.
- Claims without an unboxing video will not be eligible for review.
Returns & Exchanges
- Due to the nature of food products, we do not accept returns once the package has been opened, unless there is a genuine issue confirmed by us.Additional Notes
- Slight variations in colour, texture, or aroma are natural in organic and farm-produced foods and are not considered defects.- Our decision on claims will be final, with fairness to both our customers and farmers at heart.
Contact Us
For any questions or concerns regarding our returns and refund policy, please contact us at:
Spirit of the Earth
Ground Floor, Srinidhi Apartments
No. 4 Desika Road, Mylapore
Chennai 600 004
Email: spiritoftheearth2017@gmail.com
