Returns and Refund Policy
Last Updated On: 1st Nov 2024
At Spirit of the Earth, we are committed to providing high-quality products and ensuring customer satisfaction. Please review our returns and refund policy carefully to understand your rights and obligations.
- No Returns or Cancellations
- Returns: We do not accept returns once an order has been placed and delivered. Please ensure that you carefully review your order before completing the purchase.
- Cancellations: Once an order is placed, it cannot be cancelled. Please double-check all details before confirming your order.
- Refunds and Exchanges
We only offer refunds or exchanges under the following circumstances:
- Damaged During Transit: If your package is damaged during transit, you may be eligible for a refund or exchange.
- Spoiled Items: If the item you receive is spoiled or not in the condition it should be, you may request a refund or exchange.
- Proof of Condition
To process a refund or exchange, we require the following:
- Box Opening Video: We strongly recommend recording a video while opening the package. This video serves as crucial evidence in case the item is damaged or spoiled upon arrival. The video should clearly show the package being opened, the condition of the item inside, and any issues present.
- How to Request a Refund or Exchange
If you believe you are eligible for a refund or exchange based on the criteria above, please follow these steps:
- Contact Us: Email us at spiritoftheearth2017@gmail.com within 24 hours of receiving the package, with the subject line “Refund/Exchange Request – [Your Order Number].”
- Provide Evidence: Attach the box opening video and any relevant photos that clearly show the damage or spoilage.
- Evaluation: Our team will review your request and the provided evidence. Based on our evaluation, we will decide whether a refund or exchange is warranted.
- Decision: If approved, we will arrange for a replacement item to be sent or process your refund to the original payment method within 7-10 business days.
- Important Notes
- No Video, No Refund/Exchange: If you do not provide a box opening video, we may not be able to process your refund or exchange request.
- Final Decision: All refund and exchange decisions are made at the sole discretion of Spirit of the Earth based on the evidence provided.
- Contact Us
For any questions or concerns regarding our returns and refund policy, please contact us at:
Spirit of the Earth
Ground Floor, Srinidhi Apartments
No. 4 Desika Road, Mylapore
Chennai 600 004
Email: spiritoftheearth2017@gmail.com